Terms & Conditions
Bait Al Fakhama · Dubai — last updated 19 October 2026
Who we are
This website belongs to Bait Al Fakhama — BAIT AL FAKHAMA LADIES SALON L.L.C, Dubai DET licence no. 1451389. We offer massage, Moroccan bath and care sessions at our place in Dubai, delivered by therapists who work with us.
Our relationship with you
We build a relationship with you based on trust and mutual respect. This place is yours to relax and unwind, and our goal is that you receive your session 100% as explained, without any mistakes.
Age
Our services are for guests aged 18 and over.
Booking & payment
You can book on the website or through our team, and pay online by card or at the spa. Your booking is confirmed once payment is made or our team confirms it.
Changing your time
You can change your appointment at any time by contacting our team on WhatsApp, and we will find a time that suits you.
Cancellation & refunds
If you wish to cancel, contact our team on WhatsApp and your money will be refunded, no problem.
If you are late
If you arrive late, no problem: we will move your session to another time that suits you.
If you cannot make it
If you miss your appointment, contact us and we will book you another session at a new time.
Offers & packages
Each offer shows its duration and details. Offers are valid for 30 days from purchase unless stated otherwise. The 4 complimentary sessions in The Emperor package have no expiry and can be used by you or a friend.
Special requests
After payment you can send us any special request from your booking confirmation page, and our team will reply in your booking's private chat or by email.
Your data
We ask for your phone number or email so that you receive your session 100% without mistakes: to confirm your time, reply to your special request and follow up with you. We will not use your number or email to send offers or advertising without your consent, and we never sell your data.
Your right to complain
If you did not receive your session as explained, or a therapist behaved inappropriately, you have the right to complain to our management straight away via WhatsApp or your booking's private chat. Management reviews every complaint and replies to you.
Your session
Our sessions are for relaxation and care, not medical treatment. If you have any health condition or allergy, please tell your therapist before you start.
Tips
Tips are entirely optional.
Tips are entirely optional.